At CareFinder, the safety of children, families, and sitters is our top priority.
For this reason, we require that all job-related communication take place on the CareFinder platform.

This policy is not about control — it is about safety, transparency, and protection for everyone involved.

1. Why Communication on CareFinder Is So Important

When you communicate on CareFinder:

We have a clear record of communication

If any issue arises, CareFinder can:

• Review what was discussed

• Confirm agreements and changes

• Help resolve misunderstandings fairly

Without this record, we cannot protect you properly.

We can track job changes and important updates

All of the following must be communicated on CareFinder:

• Schedule changes

• Time extensions

• Cancellations

• Location changes

• Special instructions

This ensures that:

• Job details are accurate

• Both sides agree on the same conditions

• There is no confusion later

We can respond quickly in an emergency

If an emergency happens, communication on CareFinder allows us to:

• Know which job you are on

• Know where you are

• Contact the correct family quickly

• Provide support when it matters most

If communication is happening outside CareFinder, we may not know your situation at all.

2. Allowed Exceptions: Interviews and Emergencies Only

We understand that in limited situations, direct phone or video contact is necessary for safety and efficiency.

The following are the only allowed exceptions:

Interviews

• Phone interviews

• Video interviews (Zoom, etc.)

These are allowed only for the interview stage.

👉 After an interview is finished, all communication must return to CareFinder.

Emergency Phone Use

For safety reasons, families and sitters need to exchange phone numbers for emergency use only.

Phone communication may be used only when:

• There is an actual emergency

• Immediate voice contact is required for safety

• If you get lost on the way to the job.

Outside of interviews, getting lost, and true emergencies, all normal job communication must remain on CareFinder.

Phones or communication apps must not be used for:

• Daily messaging

• Schedule adjustments

• Job updates

• General communication

3. Communication Outside CareFinder Is Not Allowed

For safety reasons, ongoing communication outside CareFinder is not allowed, including:

• LINE

• WhatsApp

• Personal email

• Zoom or other messaging tools

• Regular phone messaging

Exchanging contact information for anything other than interviews or emergencies is a violation of policy.

4. Consequences of Offline Communication

For the protection of our community:

If we see that:

• Phone numbers or external contact details are exchanged
  
  AND

• Communication does not return to CareFinder
  
  OR

• Job coordination continues offline

We will assume that job communication is happening outside the platform.

In such cases, we may:

• Suspend or block the sitter account

• Suspend or block the family account

Even if no problem has occurred yet.

This is not a punishment — it is a safety rule that applies to everyone equally.
We cannot make exceptions to this policy.

5. This Policy Protects You

Keeping communication on CareFinder protects you by ensuring:

• There is written evidence if a dispute happens

• Job details and changes are clearly recorded

• You are supported in emergencies

• You are covered by CareFinder’s safety framework

This rule exists for your safety as much as for the family’s safety.

Final Reminder

• Interviews may use phone or video

• Emergency phone calls are allowed only for emergencies

• After interviews, all normal communication must stay on CareFinder

• No LINE, WhatsApp, email, or external messaging

Thank you for helping us keep CareFinder a safe and trusted platform for everyone.