Privacy Policy

Article 1 (Definitions)
  1. This Privacy Policy (“Policy”) sets forth the handing of Site Users’ information. Unless otherwise defined in this Policy, capitalized terms used herein have the same meanings as in the Terms of Use of this Site.
  2. The Company will utilize Site Users’ information as a telecommunications carrier in compliance with the Act on the Protection of Personal Information, Article 4 of the Telecommunications Business Act which concerning the protection of secrecy, and other related laws and Guidelines Concerning Protection of Personal Information in Telecommunications Businesses.
  3. This Policy is not applicable to any external services (“External Services”) provided by third-party service providers. For information regarding the handling of information in connection with the External Services, please refer to the privacy policies or terms separately established by the respective External Service providers.
Article 2 (Definitions)

As used in this Policy, the following terms have the following meanings:

  1. “Personal Information” means information about a living individual which can identify the specific individual such as name, address, telephone number, e-mail address, date of birth or credit card number, and including such information which can be readily collated with other information and thereby enable to identify the specific individual.
  2. “Specific Information” means information provided from other services due to Site Users’ permit to link to other services such as Google, Twitter or Facebook, etc., and information collected within this Site by the Company such as device data, Cookie, web beacon and access log etc.
  3. “Communication Information” means any information concerning the communications between Site Users and the Company or other Site Users through this Site or the Application, including texts, profiles, messages, photographs, voice, video and other information contents.
  4. “User Information” means any Personal Information, Specific Information and Communication Information of Site Users collected by the Company.​
Article 3 (Purpose of Use)
  1. The purposes of use of User Information (“Purpose”) are as follows. The Company will collect the User Information only to the necessary scope of the Purpose and never use User Information for any purpose other than the Purpose.
    1. To provide services on this Site and notices regarding the services
    2. To confirm and verify the Registration Matters of Site Users
    3. To ask for Paid Members’ registration of credit card or charge the service fees
    4. To respond to inquiries regarding this Site or the Company
    5. To prevent Site Users’ inappropriate use of this Site
    6. To improve, research, collect the data and develop regarding this Site and other services of the Company
    7. To notify Site Users of the products, services, user participatory events and other information which recommended by the Company
    8. To customize services and advertisements of the Company to suit Site Users’ characteristics and interests
    9. To notify Site Users of any change in Terms of Use of this Site or this Policy, or notify Site Users in the event of termination, suspension or cancellation of this Site or other important information
  2. ​The Company may revise the Purposes provided in the preceding paragraph to the extent that such revision is deemed to be reasonably related to the original Purposes, upon which the Company will notify to Site Users privately or make an announcement publicly on this Site or the website operated by the Company to that effect through procedures separately established.​
Article 4 (Provision of User Information)

Site Users may not use all or part of services of this Site if he/she does not provide all or part of User Information.

Article 5 (Use and management of Personal Information)​
  1. The Company will properly maintain Personal Information for the Purpose by assigning a person (or persons) in charge of managing Personal Information and take security measures.
  2. The Company may outsource the handing or management of Personal Information to third parties, upon which the Company will execute a consignment agreement with each of the respective third parties relating to any necessary matters such as the management of Personal Information, non-disclosure, prohibition of re-provision, and conduct necessary and appropriate supervision over such third parties.
Article 6 (Preservation and deletion of Personal Information)

The Company will delete any and all Personal Information without delay after the preservation period prescribed by the Company was passed or the Purpose was achieved, except under the following circumstances:

  1. When laws or regulations requires the Company to preserve such Personal Information;
  2. When Site Users give their consent to the Company;
  3. When the Company has reasonable grounds to preserve Personal Information within the extent necessary for executing the businesses of the Company;
  4. In addition to those listed in preceding three items, when the Company has special reason for not deleting such Personal Information.
Article 7 (Provision of Personal Information to Third Parties)

The Company will not provide Personal Information to third parties without prior consent of Site Users, except under the following circumstances:

  1. When the Company outsource the handing of all or part of Personal Information to the necessary scope to achieve the Purpose;
  2. When the business is succeeded by a merger or other reason;
  3. When there is a need to cooperate in regard to a central government organization or a local government, or a person entrusted by them performing affairs prescribed by laws and regulations, and there is a possibility that obtaining a Site Users’ consent would interfere with the performance of the said affairs; or
  4. When it is permitted under the Act on the Protection of Personal Information and other laws.
Article 8 (Information Gathering Modules)

The following modules that enable the Company to gather and analyze information on service usage and the effectiveness of advertisements of the services are incorporated with this Site. Accordingly, the Company may provide User Information to following modules service providers. These modules gather User Information not including any information identifying specific individual. The collected information will be managed in accordance with the privacy policies and other terms of use established by the respective providers.

Name: Google Analytics

Provider: Google Inc.

Privacy Policy: http://www.google.com/intl/ja/policies/privacy/

Article 9 (Disclosure of Personal Information)

In the event the Company receives a request from a Site User in accordance with the Act on the Protection of Personal Information, for disclosure of Personal Information, the Company will disclose the Personal Information to such Site User upon such Site User’s identity is verified by the Company. The Company will notify Site Users in the event Personal Information is not exist. Provided, however, that there may be circumstances under which the Company may not be able to accommodate Site Users’ request in case the Company is not obliged to disclose under the Act on the Protection of Personal Information or other laws or regulations. The Company may charge 1000 yen for each request as the inquiry fee.

Article 10 (Correction and Suspension of use etc. of Personal Information)
  1. In the event the Company receives a request from a Site User in accordance with the Act on the Protection of Personal Information, for correction, addition or deletion (“Correction etc.”) of Personal Information that is not factual, the Company will conduct a necessary investigation without delay upon such Site User’s identity is verified by the Company, make Corrections etc. of such Personal Information based on the result of such investigation and notify to such Site User of the effect. Provided, however, that there may be circumstances under which the Company may not be able to accommodate Site Users’ request, in case the Company is not obliged to make Correction etc. under the Act on the Protection of Personal Information or other laws or regulations.
  2. In the event the Company receives a request from a Site User in accordance with the Act on the Protection of Personal Information, for elimination or suspension of use (“Suspension of Use etc.”) of Personal Information that is handled beyond the scope of the Purpose publicly disclosed in advance or that is collected by deceit or other wrongful means and the Company determines the request is grounded, the Company will make Suspension of Use etc. of such Personal Information and notify to such Site User of the effect upon such Site User’s identity is verified by the Company. Provided, however, that there may be circumstances under which the Company may not be able to accommodate Site Users’ request, in case the Company is not obliged to make Suspension of Use etc. under the Act on the Protection of Personal Information or other laws or regulations.
Article 11 (Correction and Suspension of use etc. of Personal Information)

The Company will make reasonable efforts to continuous review and improve the handling of User Information, and may revise this Policy from time to time as necessary. The Company will notify Site Users of any revisions to this Policy by posting such revisions on this Site or through other means that can be easily accessed and viewed. In the event the Company is required to obtain Site Users’ consent in order to make certain revisions under applicable laws or regulations, the Company will obtain Site Users’ consent in a manner separately established by the Company.

Article 12 (Inquiries)

For any suggestions, questions, complaints or other inquiries regarding the handling of User Information, please contact to info@carefinder.jp. The Company accepts inquiries from 10:00 a.m. to 6:00 p.m. (excluding weekends and public holidays).

  1. Enactment 2014/5/20
  2. Revision 2017/4/3

 

Notwithstanding the above, the following Privacy Policy for EU/EEA applies to the Users in the European Union/European Economic Area.

Privacy Policy for EU/EEA

Article 1 (Definitions)
  1. This Privacy Policy (“Policy”) sets forth the handing of Site Users’ information by the Company. Unless otherwise defined in this Policy, capitalized terms used herein have the same meanings as in the Terms of Use of this Site.
  2. The Company shall utilize Site Users’ information as a telecommunications carrier in compliance with the Act on the Protection of Personal Information, Article 4 of the Telecommunications Business Act which concerning the protection of secrecy, and other related laws and Guidelines Concerning Protection of Personal Information in Telecommunications Businesses.
  3. This Policy is not applicable to any external services (“External Services”) provided by third-party service providers. For information regarding the handling of information in connection with the External Services, please refer to the privacy policies or terms separately established by the respective External Service providers.
  4. The Service provided by the Company is not intended for use by anyone under the age of 18, as clearly specified in Article 5(3)(a) of the Terms of Use of this Site. The Company does not knowingly collect Personal Information from anyone under the age of 18. 
  5. Site Users should only use the Service if the Site Users agree with this Policy. If the Site Users disagree with any aspect of this Policy, Site Users should not use this Service.
  6. Site Users should acknowledge that (i) some User Information (defined in Article 2) will be disclosed to other Site User as the Site Users’ profiles, and (ii) the Communication Information (defined in Article 2) will be monitored by the Company in accordance with Article 4.3 of the Terms of Use of this Site. Site Users should only provide such User Information and should only exchange such Communication Information, if the Site Users consented to the disclosure and monitoring of such information by the Company.
  7. By using the Service, Site Users consented to the collecting and handling of their User Information under this Policy. At any time, Site Users can withdraw their consent by contacting the Company as set forth in Article 12, but that will not affect the lawfulness of the handling of Site Users’ User Information prior to such withdrawal.
  8. Site Users shall have the right to control their Personal Information collected by the Company, and Site Users may request the Company to disclose, access, transfer, correct, suspend of use, limit or erase their Personal Information in accordance with Article 10 and Article 11 of this Policy.
Article 2 (Definitions)

As used in this Policy, the following terms shall have the following meanings:

  1. “Personal Information” means information collected by the Company about a living individual which can identify the specific individual such as name, address, telephone number, e-mail address, date of birth or credit card number, and including such information which can be readily collated with other information and thereby enable to identify the specific individual.
  2. “Specific Information” means information provided from other services due to Site Users’ permit to link to other services such as Google, Twitter or Facebook, etc., and information collected within the Site by the Company such as device data, cookie, web beacon and access log, by using technologies such as cookies, beacons, tags and other similar technologies (“Cookies”)
  3. “Communication Information” means any information collected by the Company concerning the communications between Site Users and the Company or other Site Users through the Site or the Application, including texts, profiles, messages, photographs, voice, video and other information contents.
  4. “User Information” means any Personal Information, Specific Information and Communication Information of Site Users collected by the Company.
Article 3 (Purpose of Use)
  1. The purposes of use of User Information (“Purpose”) are as follows. The Company will collect the User Information only to the extent necessary for the Purpose and never use User Information for any purpose other than the Purpose.
Providing Service
  1. To provide services on the Site and notices regarding the services
  2. To confirm and verify the Registration Matters of Site Users
  3. To ask for Paid Members’ registration of credit card or charge the service fees
  4. To respond to inquiries regarding the Site or the Company
Advertising and Marketing
  1. To improve, research, collect the data and develop the Site and other services of the Company
  2. To notify the products, services, user participatory events and other information which recommended by the Company
  3. To customize the service and advertisement of the Company to adapt Site Users’ characteristics and interests
Administration Procedure
  1. To notify Site Users of any change in Terms of Use of the Site or this Policy, or notify Site Users in the event of termination, suspension or cancellation of the Site or other important information
Security
  1. To prevent Site Users’ inappropriate use of the Site
  • The Company may revise the Purposes provided in the preceding paragraph to the extent that such revision is deemed to be reasonably related to the original Purposes, upon which the Company will notify to Site Users privately or make an announcement publicly on the Site or the website operated by the Company to that effect through procedures separately established.
  • Article 4 (Provision of User Information)

    Site Users may not use all or part of services of the Site if he/she does not provide all or part of User Information.

    Article 5 (Use and management of Personal Information)
    1. The Company will properly maintain Personal Information for the Purpose by assigning a person (or persons) in charge of managing Personal Information and take all adequate and necessary security measures to maintain integrity and confidentiality of the Personal Information.
    2. The Company may outsource the handing or management of Personal Information to third parties in connection with the Purpose prescribed in this Policy, upon which the Company will execute a consignment agreement with each of the respective third parties relating to any necessary matters such as the management of Personal Information, non-disclosure, prohibition of re-provision, and conduct necessary and appropriate supervision over such third parties.
    Article 6 (Preservation and deletion of Personal Information)

    The Company shall not retain Personal Information longer than it is necessary to achieve the intention of the Purpose, and will destroy any and all Personal Information after the preservation period prescribed by the Company was passed or the Purpose was achieved, except under the following circumstances:

    1. When laws or regulations requires the Company to preserve such Personal Information;
    2. When Site Users give their consent to the Company;
    3. When the Company has reasonable grounds to preserve Personal Information within the extent necessary for executing the businesses of the Company;
    4. In addition to those listed in preceding items, when the Company has special reason for not deleting such Personal Information.
    Article 7 (Provision of Personal Information to Third Parties)

    The Company will not provide Personal Information to any third parties without prior consent of Site Users, except under the following circumstances:

    1. When the Company outsource the handing of all or part of Personal Information to the extent necessary for the Purpose;
    2. When the business is acquired by others due to mergers or other matters;
    3. When the Company’s provision of Personal Information is necessary for cooperating with government agencies, local public bodies, or any agents thereof, in executing the affairs prescribed by laws or regulations, and obtaining Site Users’ consent is likely to impede the execution of the affairs concerned; or
    4. When it is permitted under the Act on the Protection of Personal Information and other laws.
    Article 8 (Information Gathering Modules)

    The Site is incorporating the following modules that enable the Company to gather and analyze information on service usage and the effectiveness of advertisements of the services by the Company. Accordingly, the Company may provide User Information to following modules service providers. These modules gathering User Information not including any information that identifies specific individual. The collected information will be managed in accordance with the privacy policies and other terms of use established by the respective providers.

    Name: Google Analytics

    Provider: Google Inc.

    Privacy Policy: http://www.google.com/intl/ja/policies/privacy/

    Article 9 (Cookies)

    Site Users acknowledge that the Cookies used by the Company may identify the Site Users’ device but not the Site Users’ personal identity. The function of the Cookies is to improve the efficiency of Site Users’ usage of the Service.  The Cookies function may be disable by changing the setting on the web browser.

    Article 10 (Disclosure of Personal Information)

    When a Site User submits a request for disclosure, access or transfer of Personal Information in accordance with the Japanese Act on the Protection of Personal Information or other laws or regulations, the Company, upon verifying the identity of the Site User, shall provide the Personal Information in a structured, commonly used and machine-readable format to such Site User or transfer the Personal Information to other third party designated by such Site User, including to have the information transmitted directly, where technically feasible. The Company shall notify Site Users in the event Personal Information is not exist. However, there may be circumstances under which the Company may not be able to accommodate Site Users’ request, in case the Company is not obliged to disclose: (i) when such disclosure will adversely affect the rights and freedoms of others, or (ii) under the Act on the Protection of Personal Information or other laws or regulations.

    Article 11 (Correction and Suspension of use etc. of Personal Information)
    1. In the event the Company receive a request from a Site User in accordance with the Act on the Protection of Personal Information, for correction, addition or deletion (“Correction etc.”) of Personal Information or any other laws or regulation, that is not correct, the Company will, within one month from the request, do a research of the facts properly upon confirmation of such Site User’s identification, make Corrections etc. of such Personal Information based on the result of such research and notify to such Site User of the effect. However, there may be circumstances under which the Company may not be able to accommodate Site Users’ request, in case the Company is not obliged to make Correction etc. under the Act on the Protection of Personal Information or other laws or regulations, in such case the Company shall, within one month from the request, notify the Site Users accordingly.  
    2. In the event the Company received a request from a Site User in accordance with the Act on the Protection of Personal Information or other laws or regulations, for suspension or limitation of use (“Suspension of Use etc.”) of Personal Information that is handling beyond the extent of the Purpose publicly disclosed in advance or that is collected by deceit or other wrongful means, the Company will, within one month from the request, make Suspension of Use etc. of such Personal Information and notify to such Site User of the effect upon confirmation of such Site User’s identification. However, there may be circumstances under which the Company may not be able to accommodate Site Users’ request, in case the Company is not obliged to make Suspension of Use etc. under the Act on the Protection of Personal Information or other laws or regulations, in such a case the Company shall, within one month from the request, notify the Site Users accordingly.
    3. In the event the Company received a request from a Site User in accordance with the Act on the Protection of Personal Information or other laws or regulations, for erasure (“Erasure”) of Personal Information, the Company will without delay make the Erasure of such Personal Information and notify to such Site User of the effect upon confirmation of such Site User’s identification. However, there may be circumstances under which the Company may not be able to accommodate Site Users’ request, in case the Company is not obliged to make Erasure under the Act on the Protection of Personal Information or other laws or regulation, in such a case the Company shall, within one month from the request, notify the Site Users accordingly.   
    Article 12 (Amendment of Policy)

    The Company will make reasonable efforts to continuously review and improve the handling of User Information, and may revise this Policy from time to time as necessary. The Company will notify Site Users of any revisions to this Policy by displaying such revisions on the Site or through other means that can be easily accessed and viewed. In the event the Company is required to obtain Site Users’ consent in order to make certain revisions under applicable laws or regulations, the Company will obtain Site Users’ consent in a manner separately established by the Company.

    Article 13 (Inquiries)

    For any suggestions, questions, complaints or other inquiries regarding the handling of User Information, please contact the Company at the following:

    Email: info@carefinder.jp

    Mail: CareFinder Kabushiki Kaisha

          4-9-25 Akasaka, Shintoyo Akasaka Building 5th Floor

          Minato-ku, Tokyo 107-0052

    The Company accepts inquiries from 10:00 a.m. to 6 p.m. (excluding weekends and public holidays).

    1. Enactment 2014/5/20
    2. Revision 2018/7/5